Frequently Asked Questions

We serve all of Brevard County, Florida including Melbourne, Palm Bay, Viera, Rockledge, Titusville, Cocoa Beach, Merritt Island, Satellite Beach, Indialantic, Cape Canaveral, and surrounding communities. From the north end of the county down to Palm Bay, we've got you covered.

Yes. The Electpros is a licensed electrical contractor in Florida (License #EC13014608) and fully insured. We carry general liability and workers' compensation coverage on every job, residential or commercial.

We have over 200 five-star Google reviews from clients across Brevard County. Our reputation is built on clean workmanship, honest pricing, and showing up when we say we will.

No every job is performed by our own trained technicians. We never outsource work to third-party subcontractors. When you call The Electpros, you get The Electpros.

Monday–Friday: 8:00 AM – 6:00 PM. Saturday: 9:00 AM – 3:00 PM. Sunday: Closed. Same-day and emergency service is available for urgent situations call us at (321) 655-PROS.

Yes The Electpros is proudly veteran-owned and locally operated in Brevard County. We bring the same discipline, precision, and accountability we learned in service to every job we take on.

Yes all estimates are free and no-obligation. You can book a consultation online 24/7 at electpros.com, or call us at (321) 655-PROS during business hours.

We offer same-day and next-day availability for most services across Brevard County. For larger commercial projects, we'll schedule a site visit at a time that works for you.

We accept cash, check, all major credit cards (Visa, Mastercard, Amex, Discover), and ACH transfers for business accounts. Payment is collected after the job is complete and you're satisfied with the work.

Yes we offer monthly and annual Managed IT service agreements for businesses. These include proactive monitoring, unlimited support, and priority response. Contact us for a custom quote.

For most AV and IT work, yes. A professional mount is level, secure, and properly load-rated. A professional network is stable, fast, and secure. DIY mistakes a TV pulled from the wall, a hacked business network, a cable fire hazard cost far more to fix than the job itself. We're competitively priced and back our work with a satisfaction guarantee.

TV mounting pricing varies based on wall type (tile, brick, concrete, stone), mount style (full motion, tilting, flat), TV size, and whether you want cables hidden. Every job is different, so we provide a firm quote before any work begins call (321) 655-PROS or book online.

Yes in-wall cable concealment is one of our most popular add-ons. We route all HDMI, power, and AV cables behind the wall for a completely clean, wire-free look. We can also use a cord cover kit on walls where in-wall routing isn't possible, such as exterior walls or walls with insulation.

Yes, we mount TVs over fireplaces regularly across Brevard County. We use an articulating full-motion mount that tilts the screen downward so you're not craning your neck, and we route cables cleanly so there's nothing visible. We'll also advise on heat concerns for your specific fireplace type.

The general rule is that the center of the screen should be at seated eye level typically 42–48 inches from the floor for most furniture heights. Above a fireplace or in a bedroom the height is different. We measure and confirm the ideal height with you before we drill a single hole.

We have solutions for every wall type including no-stud situations. Depending on wall construction, we use toggle bolts, wall anchors rated for the TV's weight, or a mounting plate that bridges studs. We always test every mount before we leave.

Most standard TV mounts are completed in 1–2 hours. Adding in-wall cable concealment or mounting on brick, tile, or stone adds time. We'll give you a realistic timeframe when you book.

Yes outdoor TV mounting is a popular service in Brevard County. We install weatherproof outdoor mounts and can help you select an outdoor-rated TV if needed. We ensure all mounting hardware is corrosion-resistant for the Florida climate.

For most of Brevard County, yes especially in areas where cable or fiber options are limited or unreliable. Starlink delivers fast, low-latency internet (typically 50–200 Mbps) almost anywhere in the county. We've installed Starlink in Melbourne, Palm Bay, Titusville, Merritt Island, and rural areas with consistently excellent results.

Our Starlink installation service includes a full site assessment and obstruction analysis, professional dish mounting (roof, pole, or ground), clean cable routing with proper weatherproofing, router setup and network configuration, and optional mesh Wi-Fi or third-party router integration. We handle everything so you get the fastest possible speeds from day one.

You can order the Starlink kit through Starlink's website first, or contact us and we can advise on the right hardware for your situation. We install the equipment you purchase we don't resell Starlink hardware.

Yes we offer roof mounts, chimney mounts, wall mounts, ground pole mounts, and elevated pole mounts depending on what gives you the best clear sky view. We use corrosion-resistant hardware rated for Florida weather and route the cable cleanly inside the home.

Absolutely. We can configure Starlink in bypass mode and integrate it with your existing router, Eero, Google Nest, Orbi, or any other mesh system. We can also expand Wi-Fi coverage throughout your home as part of the same appointment.

We offer home network setup and optimization, Wi-Fi dead zone elimination, Starlink installation, Sonos whole-home audio, Unifi security camera installation, smart home device setup, TV mounting, software troubleshooting, device setup, and general tech support. See our full list of residential services at electpros.com/residential-it-services.

The right solution depends on your home size and construction. For most homes we recommend a mesh Wi-Fi system (like Eero or Google Nest) or enterprise-grade Unifi access points for larger properties. We assess your layout, identify dead zones, and design a system that delivers full coverage with no buffering or dropouts even on the back patio.

Unifi Protect is our top recommendation for subscription-free security cameras. You own the hardware, footage stays local on your own NVR, and there are no monthly fees ever. We install Unifi Protect camera systems across Brevard County for homeowners who want professional-grade cameras without ongoing costs.

Yes we're a Sonos Authorized Dealer. We design and install whole-home audio systems with in-ceiling speakers, outdoor speakers, soundbars, and multi-room zones all controlled from your phone. We handle all wiring, mounting, and app setup so it works perfectly from day one.

For most homes in Brevard County, 4–8 cameras cover the key entry points: front door, back door, garage, and any side gates or driveways. Larger properties or homes with pools, detached garages, or long driveways may need more. We do a free walkthrough of your property and recommend the minimum number of cameras needed to cover every blind spot you're not paying for cameras you don't need.

A proper home theater comes down to four things: the right display (large TV or projector and screen), quality surround sound (at minimum a soundbar with subwoofer, ideally a full 5.1 or 7.1 system), acoustic considerations for the room, and clean source management so you're not juggling remotes. We design and install home theaters for all budgets across Brevard County from a single great room upgrade to a dedicated cinema room. Call (321) 655-PROS for a free consultation.

We offer data recovery services for failed or failing hard drives, accidentally deleted files, and computers that won't boot. Recovery success depends on the type and extent of the failure we assess the drive first and give you an honest answer on what's recoverable before proceeding.

We provide structured cabling and business network installation, commercial Wi-Fi (Unifi and enterprise-grade systems), security camera installation, access control systems, digital signage, conference room AV, Cloud PBX and VoIP phone systems, and managed IT services. Learn more at electpros.com/commercial-it-services.

Yes The Electpros holds a Florida Electrical Contractor license (EC13014608), which covers all low voltage work including structured cabling, security cameras, access control, AV, and data networks. We pull permits when required and our work passes inspection.

Yes we install commercial security camera systems for businesses across Brevard County. We use Unifi Protect and other enterprise-grade platforms, configure remote viewing so you can monitor your property from anywhere, and handle all cabling cleanly in conduit or in-wall.

Absolutely structured cabling and network infrastructure is a core part of our commercial business. We design and install Cat6/Cat6A data cabling, fiber optic runs, patch panels, and network racks for new construction and office renovations throughout Brevard County.

Yes we design and install complete conference room AV solutions including displays, video conferencing systems (Teams Rooms, Zoom Rooms, Google Meet), speakers, microphones, and control systems. We handle all the cabling, mounting, and configuration so everything works seamlessly.

Yes we deploy Cloud PBX and VoIP business phone systems that cut costs compared to traditional phone lines while adding features like auto-attendants, call routing, voicemail-to-email, and mobile integration. We handle porting your existing numbers and training your staff.

Managed IT service means we proactively monitor and maintain your business technology on an ongoing basis rather than waiting for something to break. For a flat monthly fee, you get 24/7 network monitoring, automatic patching and updates, help desk support, cybersecurity protection, and a local Brevard County IT team that knows your systems inside and out. Learn more at electpros.com/managed-it-services.

Our managed IT plans are priced per device or per user and scale with your business a 3-person office looks very different from a 30-person operation with compliance requirements. Pricing depends on the number of users, devices, and the level of coverage you need. Contact us for a custom quote tailored to your business.

Break-fix IT means you call someone when something breaks and pay per visit reactive and unpredictable. Managed IT is proactive: we monitor your systems 24/7, catch problems before they cause downtime, and keep everything patched and secure. Most businesses save money and experience far less downtime on a managed plan.

You likely need managed IT if you've experienced unexpected downtime, had a security incident, rely on multiple computers or servers, handle sensitive customer data, or find yourself calling IT support reactively when things break. If technology is critical to your business operating day-to-day, a managed plan protects that investment.

The core protections are: endpoint security on every device, email filtering to block phishing, multi-factor authentication on all accounts, regular offsite data backups, and employee security training. All of these are included in our managed IT plans. A single ransomware attack costs an average of $200,000+ prevention is far cheaper.

For most small businesses, yes and the math is straightforward. A full-time in-house IT person costs $50,000–$80,000/year in salary alone, plus benefits, and they still can't cover nights and weekends. A managed IT plan gives you a full team of specialists, 24/7 monitoring, and documented processes for a fraction of that cost. You also avoid the risk of a single point of failure if that one person leaves.

For most small businesses in Brevard County, we recommend Unifi access points on a wired backbone. Unifi gives you enterprise-grade performance, centralized management, separate guest and employee networks, and the ability to scale as you grow without monthly licensing fees. For smaller single-room offices, a quality consumer mesh system works fine. We assess your space and recommend the right solution during a free consultation.

A professional conference room setup needs four things done right: a display or displays at the right size for the room, a quality camera with wide-angle coverage (not the built-in laptop camera), a room microphone that picks up everyone at the table clearly, and reliable wired or dedicated wireless internet. We design and install Teams Rooms, Zoom Rooms, and Google Meet setups for businesses across Brevard County everything works from a single button tap.

HIPAA IT compliance requires several layers: encrypted storage and transmission of patient data, multi-factor authentication on all systems that touch PHI, automatic screen locks and session timeouts, audit logging, role-based access controls, and a documented backup and disaster recovery plan. We work with medical and dental practices across Brevard County to implement and maintain HIPAA-compliant IT environments. Contact us for a compliance assessment.

We support businesses across a wide range of industries including medical and dental practices, legal firms, construction and real estate, restaurants, aerospace and defense contractors, nonprofits, and general professional services. We understand the compliance requirements including HIPAA of each industry we serve.

No. The Electpros is an installation and integration company, not a service or appliance shop. Our work is installing and configuring technology — not bench servicing or component-level work on consumer devices, televisions, stereo equipment, radios, or home appliances.

We design and install professional Unifi security camera systems for homes and businesses. Our scope is installation, configuration, and network integration. We are not a camera shop and do not handle manufacturer warranty claims or bench work on photography or video equipment.

No. We hold a Florida Electrical Contractor license (EC13014608) that covers low voltage and AV work. We are not a residential electrician service and do not work on electrical panels, outlets, switches, or general household wiring. For that work, contact a licensed residential electrician.

We provide software-level IT support: network connectivity, Microsoft 365 configuration, software troubleshooting, slow device diagnosis, password resets, and system setup. We are not a hardware shop and do not handle screen, keyboard, battery, or component replacements on personal devices.

No. We specialize in residential and commercial AV installation for homes and businesses only. We do not install or service car audio, marine audio, or any mobile or vehicle-based audio systems.

No. We do not offer disc resurfacing, tape digitization, or any physical media services. Our focus is on modern networked AV and IT systems.

Video wall pricing varies considerably depending on the number of screens, display size and resolution, processor requirements, mounting complexity, and the infrastructure already in place. Every project is different a conference room display wall is a very different scope from a full control room build. We provide a detailed, written quote after a free site consultation no surprises. Learn more at electpros.com/video-wall-services.

We've installed video walls for corporate lobbies, conference rooms, control rooms, retail showrooms, sports bars, restaurants, hotels, schools, and healthcare facilities across Brevard County. If your space needs a bold, large-format visual impact, a video wall is likely the right solution.

Digital signage refers to networked display systems that show scheduled content menus, promotions, wayfinding, announcements, or live data. We design, install, and configure digital signage systems for businesses of all sizes, and integrate content management software so you can update your screens remotely.

Yes we offer maintenance plans that include periodic calibration, firmware updates, connection integrity checks, and priority support. Because we installed your system, we can diagnose and resolve issues fast with minimal downtime.