A Local Help Desk That Actually Picks Up the Phone
Most IT support experiences follow the same pattern: you call a number, get placed on hold, eventually reach someone overseas who has never seen your setup, and walk through a script that does not solve the problem. The Electpros is the opposite of that. When your team calls, they reach Patrick, Robert, or one of our local technicians — people who have been in your office, know your systems, and can fix the issue without starting from scratch every time.
As a Brevard County managed IT client, your employees get direct access to our help desk via phone and remote session. Most issues are resolved in a single call. For issues that need hands-on attention, we are on-site the same day or next day across Melbourne, Palm Bay, Viera, Rockledge, and Titusville. No ticket queues, no offshore call centers, no runaround.
- Unlimited remote help desk calls included in your flat-rate plan
- Local Brevard County technicians — not an overseas call center
- Phone and remote session support for fast issue resolution
- Same-day and next-day on-site availability across Brevard County
- Technicians who know your environment — no re-explaining every time
- Clear communication — we explain what happened, not just what we fixed
Fast Remote Support
The majority of IT issues can be resolved remotely — without waiting for a technician to drive across town. The Electpros uses professional remote access tools to connect to your team's computers securely, diagnose the issue, and fix it while your employee watches. Most remote sessions resolve the issue in under 30 minutes.
Remote support is available for a wide range of issues: software troubleshooting, email configuration, password resets and account lockouts, Microsoft 365 problems, printer and peripheral issues, VPN connectivity, and much more. For anything that cannot be resolved remotely, we dispatch on-site without additional charges under your managed plan.
- Secure remote connection to any managed device
- Software installation, configuration, and troubleshooting
- Email and Microsoft 365 issue resolution
- Password resets and account access restoration
- Printer, peripheral, and network connectivity troubleshooting
- VPN and remote work connectivity support
Employee Onboarding & Offboarding
Every new employee your business adds is an IT event — a device to set up, an account to create, email to configure, applications to install, and security policies to apply. Done wrong, new hires spend their first day waiting on IT instead of working. The Electpros handles the full onboarding process so every new employee is ready to go on day one.
When an employee leaves, offboarding is just as important. We revoke access immediately across all systems and applications, transfer or archive their data appropriately, reclaim their software licenses, and document every step. A properly offboarded employee cannot access company data, email, or systems — and the process happens the same day you notify us, not next week.
- New device setup — imaging, applications, and security configuration
- Microsoft 365 account creation and email setup
- Application provisioning and access rights assignment
- Security policy application including MFA enrollment
- Same-day offboarding with full access revocation
- Data transfer or archival during employee transitions
Get IT Support That Actually Answers the Phone
Serving Melbourne, Palm Bay, Viera, Rockledge, Titusville, and all of Brevard County. Call (321) 655-PROS or book online.
- Local Brevard County company
- ★★★★★ 200+ five-star Google reviews
- Licensed, insured & veteran-owned
- Same-day & next-day availability